Information Governance and Data Protection Services for primary care

Effective information governance and data protection is critical to ensuring primary care handles patient information securely, privately and in compliance with all laws and regulations. This is essential to uphold patient trust, ensure legal compliance, manage risks, streamline operations and most importantly improve the quality of care.

Arden & GEM already provides Information Governance consultancy services to GP practices, Primary Care Networks, GP Alliances/Federations, ICB’s, NHS England and hospices. We deliver support that helps NHS organisations to develop the behaviours required to minimise the risks associated with the use of patient, employee and commercial data. Our services provide access to specialist advice and guidance on all matters of Information Governance and Data Protection and help clients to deliver their legislative obligations including compliance for:

• GDPR and UK Data Protection Act 2018
• Confidentiality - NHS Code of Practice
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Caldicott Guidance
• Data Security Protection Toolkit
• Computer Misuse Act 1990
• Health and Social Care Act 2022
• Records Management Code of Practice for Health and Social Care 2023

We can support your GP Practice or PCN to meet all its responsibilities for Information Governance and Data Protection. Our services include:

• A dedicated telephone helpline and email support for IG leads, Caldicott Guardians, Senior Information Risk Owners, Information Asset Owners and Data Guardians. Our friendly and responsive service delivers the expertise you need with cost effective prices that remove or reduce the need for expensive in-house resource.
• Outsourced Data Protection Officer (DPO) service that keeps you compliant, benefits from at-scale delivery and removes the ongoing training costs associated with dedicated in-house provision.
• Specialist consultancy for Population Health Management projects including areas such as data sharing/processing agreements, user agreement forms and sublicensing policies.