Target Operating Models (TOMs) play a crucial role in aligning NHS operations with strategic goals in order to enhance efficiency and effectiveness while ensuring the consistent delivery of healthcare.
Having the correct TOM in place provides a framework for adapting to changes, enables effective performance measurement and can also support continuous improvement. Effective operating models also help healthcare providers and commissioners with the management of costs and resources and contribute to the financial sustainability of the NHS while improving patient care and outcomes.
Arden & GEM’s team of experts can support the delivery of a Target Operating Model that provides the future blueprint for your health organisation or system. This encompasses the people, processes and technology required to successfully deliver your vision and the desired experiences for your service users and wider population.
Our Target Operating Model support enables organisations to set out their vision, assess the current state, create a climate for change before implementing and sustaining the change. To deliver this work we utilise our tried and tested four stage process:
1. Diagnose
We analyse the current state through stakeholder engagement, identifying policy opportunities and understanding barriers to change. Engaging with senior and influential stakeholders to develop coalitions and consensus while creating a space where people feel free to discuss fears and doubts.
2. Design
We build the vision by engaging with all relevant stakeholders and then enable your organisation or system to move through the journey.
This is created with clear aims and objectives, ongoing engagement with stakeholders for feedback, and by empowering staff and assigning roles and responsibilities. The governance and structures of the organisation are also reviewed to ensure they are fit for purpose.
3. Deliver
We support the implementation of the new TOM using appropriate mechanisms to deliver change while focussing on quick wins.
Our support empowers actions, building and cascading change through the organisation while maintaining consistent communication with all stakeholders.
4. Embed
Change is sustained through reviewing the success of delivery, working with staff and understanding the lessons learned.
Our support includes a change readiness assessment which assesses skills and knowledge transfer using gap analysis and utilises continuous reflection to understand what has worked and where further improvements are required.
Why Arden & GEM?
We draw on our large, multidisciplinary workforce to meet your desired OD outcomes. We are experienced in developing TOMs, paying attention to the people focus of TOM development as well as the systems, process and structures.
We have worked with NHS organisations ranging from Leeds ICB to NHS England. For every client we build a bespoke model drawing upon our experience and knowledge of healthcare delivery.
CASE STUDIES
Arden & GEM is already helping healthcare systems with Target Operating Model (TOM) development. Find out more by accessing the resources below.
Taking strategic commissioning forward for NHS Leeds CCG
Arden & GEM’s multidisciplinary Healthcare Solutions team provided transformation and organisational development support to help Leeds CCG and its system partners co-produce a new operating model.
CONTACT US
If you’d like to find out more about our Target Operating Model (TOM) development please contact us here: