Effective referral management plays a crucial role in ensuring the NHS delivers timely access to care, optimised use of services and effective use of resources. Streamlined referral processes can minimise waiting times, improve coordination between healthcare providers, increase efficiency and enhance the quality of care delivered for patients.
Arden & GEM provides Referral Management services that are tailored to meet the individual needs of each clinical activity, while benefiting from best practice experience and delivery at scale. We have a proven track record in providing referral support for local and national clinical activities commissioned by both NHS England Specialised Commissioning and ICBs. The services provided are highly complex and include strategic and operational management - with additional solutions to short and long-term service delivery alongside referral activity. Our significant experience and expertise enables us to build strong systems and processes to meet the needs of each service, with the flexibility to quickly adapt to meet future service developments.
We offer high-quality bespoke Referral Management services which are developed to meet the exact needs of the specific clinical activity. Our support provides:
- Single point of access for referrals to NHS providers and NHS commissioned providers, to ensure that patients are directed to the most appropriate service
- Specialist clinical support, offering advice for patients and professionals on relevant information which may include surgical techniques, typical recovery times following surgery, surgery eligibility criteria, potential post-surgical complications and supporting service users to change provider if required
- Established best practice waiting list management principles which include regular spine checks and validations
- An understanding of national demand which enables us to facilitate patients transferring from one surgical provider to another to improve capacity
- Gathering, producing, validating and reporting on referral activity
- Delivering against an assurance framework, reporting internally through clinical governance mechanisms and externally through monthly, quarterly and annual board level reporting
- Monitoring and delivering against Key Performance Indicators
- Collating patient feedback and utilising this as an opportunity for service improvement
- Utilising Robotic Process Automation (RPA) to support repetitive tasks and improve efficiencies.
Why Arden & GEM?
We bring an established track record of delivering a complex National Referral Support Service within specialised commissioned services. This demonstrates our ability to closely collaborate with multiple stakeholders from NHS Trusts and independent surgical providers, Primary Care Networks, NHSE Regional and National Commissioning Teams while managing expectations and understanding individual agendas.
We enhance the service experience by ensuring patients are offered key information and are directed to the right service at the right time. Our data collation and reporting offers quality improvement measures and key insights into demand and capacity for provision planning.
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If you’d like to find out more about our Referral Management services please contact us here: