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Header image for the current page Norfolk population health management approach wins at the Health Business Awards 2019

Norfolk population health management approach wins at the Health Business Awards 2019

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Arden & GEM has won a prestigious Health Business Award, in the ‘Patient Data Award’ category, for its development and use of a population segmentation model for Primary Care Networks in Norfolk.

Recognising and celebrating the significant contributions made by organisations working inside and alongside the NHS, the Health Business Awards took place at a lunchtime event in London on 5 December 2019 with the winners announced by comedian, former practitioner and star of ITV’s ‘The Chase’, Paul Sinha.

Arden & GEM’s business intelligence service were winners in the Patient Data Award category for their work to develop a population health approach for Primary Care Networks (PCNs) in Norfolk. The project saw 470,000 local acute, mental health and community services records linked together in a clinically validated patient segmentation model. Built by the service’s advanced analytics and technical consultancy unit, the model has enabled the unit to undertake further analysis, including an assessment of unwarranted variation and regression modelling, to support decision-making which will improve the health of the local population.

As well as engaging with local clinicians to ensure the logic, coding and assumptions were clinically sound, our analysts have also co-produced reporting dashboards with local practice managers to support them to use data in a more intelligent way.

Read more about the project in our case study.

“We are absolutely delighted to have received this award. This project originated from our desire to demonstrate the insights available – at PCN, CCG and system level – by linking national and local datasets to develop a segmentation and profiling model. Having this model in place has enabled us to work alongside local health and care partners in Norfolk to understand the most effective interventions, build a robust case for change and predict the value from new models of care. The team is looking forward to continuing to support primary care in understanding how to make the greatest impact for its patients.”

Richard Birch, Senior Health Analytics Specialist at NHS Arden & GEM CSU



The CSU was also commended in the ‘Publicity Campaign Award’ category for a hard-hitting campaign to raise awareness about the prevalence of modern slavery, in the West Midlands, and increase reporting.

Read more about Arden & GEM’s Population Health Management solution here.