Header image for the current page Arden & GEM retains international mark of quality

NHS Arden & GEM CSU is delighted to have retained the globally recognised ISO 9001 standard for quality management across all of its sites and services.

Designed to help organisations ensure they meet the needs of their customers, the successful certification recognises the CSU for having an effective business management system in place that ensures consistent service delivery and a drive for continual improvement. Since the CSU originally achieved the mark in 2015, the standard itself has evolved, placing a greater emphasis on outputs and outcomes rather than specific processes.

The external audit was conducted by the leading certification body Alcumus, who undertook surveillance visits in November and December 2019, to ensure the CSU had maintained an effective management system to enable the organisation to achieve its policy and objectives.

The audit identified a number of areas of improvement and best practice, including:

The audit included visits to sites in Warwick, Norwich, Mansfield and West Bromwich to ensure consistency across services and locations.

“We are very proud to have retained our certification as it underlines our commitment to our customers and our constant focus on quality. By going through the external audit process we have been able to demonstrate both the resilience of our current service delivery and a desire to further embed a culture of continuous improvement.”

Judith Jordan, Head of Integrated Governance at Arden & GEM