Continuing healthcare (CHC) is a complex area of service delivery that requires robust management to ensure your provision is efficient and equitable for those with long-term complex health needs.
We help to empower patients, improve their experience and deliver personalised care through assessment, review and care planning with a focus on quality of care. We offer a flexible modular approach of solutions for each step of the full lifecycle of CHC and funded care pathways.
Our support includes:
- CHC and funded care - specialist expertise delivered across specific steps or end-to-end along the entire pathway
- Clinical audit and review - ensuring standards and procedures are adhered to, with patient outcomes the focus of each step of the pathway
- Finance - audits, CIP and QIPP and transactional (billing and invoicing)
- Market development and procurement - brokerage at scale and consolidating contracts to support the procurement and management of providers
- Bespoke technology packages - case management and dynamic purchasing systems
- Data and analytics - referral information type and source; waiting times, equality and inclusion; time to offer, time to placement, cost and frequency of changes in needs
- Training and development - for all staff involved in the CHC process.
Our key strengths and expertise:
As one of the largest providers of funded care services in the UK, we deliver services at scale, aligned to best practice and tailored to match all relevant frameworks and legislation while access to large datasets enables invaluable benchmarking and analysis of trends. We provide specialist multidisciplinary expertise and work in close partnerships with local authorities and care providers. Our support provides easy access to additional specialist capacity (such as in liberty protection safeguards) and utilises market leading technology for purchasing and case management to enable efficiency.
Our Continuing Healthcare and funded care services will help you to:
- Ensure consistency in the provision of CHC and funded care to improve the patient experience
- Generate efficiencies and ensure standardisation in CHC and funded care to improve quality outcomes for patients
- Utilise data to inform service planning and budget setting for CHC and funded care delivery.
RELEVANT READING
Find out more about our continuing healthcare services by accessing the resources below.
Improving reporting process efficiencies for the NHS England Midlands Region specialised commissioning pharmacy team
The NHS England Midlands Region specialised commissioning pharmacy team agreed a package of support with Arden & GEM that would see the CSU’s medicines optimisation team provide additional capacity and capability in invoice validation, drugs challenges, contract meetings and commissioning query response.
Accessing post-registration training: a regional survey
The findings from our pilot study, commissioned by Health Education England, to explore potential inconsistencies in training across different pharmacy sectors in the Midlands and East of England have been published in the Pharmaceutical Journal.
Understanding the complexity and acuity of a female acute mental health ward
When Lincolnshire Partnership Foundation NHS Trust wanted to better understand the complexity and acuity of its female acute mental health ward, Arden & GEM’s Clinical Support team was tasked with undertaking a ‘discovery’ project.
Providing pharmacy expertise and capacity to Primary Care Networks and GP practices
When Clarendon Lodge Medical Centre and Dene and Stour Valleys PCN needed a period of fixed term pharmacy support, Arden & GEM’s medicines optimisation service was able to provide experienced professionals to deliver tailored support.
Integrating community pharmacy to deliver better patient care across the East of England
Working in partnership with NHS England’s East of England regional team, system partners, community pharmacies and Local Pharmaceutical Committees, Arden & GEM developed a community pharmacy strategy for the region.
Providing medicines optimisation expertise to regional Specialised Commissioning teams
When three NHS England regional specialised commissioning teams needed additional capacity and capability to support them with their medicines optimisation responsibilities, dedicated resource from Arden & GEM’s clinical support service was provided.
Supporting Black Country ICB to harmonise and develop clinical treatment policies
Arden & GEM assigned a team to support Black Country ICB ensure there were harmonised clinical treatment policies in place across its new geographic footprint to ensure fair access to treatments and interventions.
Supporting dispensing practices to deliver approved clinical audits in the East of England
Arden & GEM’s medicines optimisation team was engaged by NHS England East of England regional community pharmacy contracting team to review over 200 Dispensary Service Quality Scheme clinical audits by the end of the 2022/23 financial year.
Delivering pharmacist-led specialist clinics for secondary care inpatients and outpatients
A large trust in the Midlands commissioned Arden & GEM’s clinical support service to provide specialist pharmacist resource to deliver diabetes and hypertension clinics at one of their hospital sites to help manage complex patients.
The Discharge Medicines Service: Improving patient care through cross-sector working
Arden & GEM’s Pharmacy Lead will be joining the NHS Medicines Optimisation Conference on 30 November 2022 to share the aims of the Discharge Medicines Service and successful approaches to implementation.
CONTACT US
If you’d like to find out more about continuing healthcare, please contact us here: